The Board of Watercare Services invited public deputations at its board meeting this morning. Below is a statement read out by John Priest, Secretary of the Auckland Property Investors’ Association, outlining two fundamental issues Auckland landlords seek to have addressed:
Good morning.
My name is John Priest. I am here in my capacity as Secretary of Auckland Property Investors’ Association.
The association is an independent, non-profit organisation. It was established in 1994 and is affiliated with the New Zealand Property Investors’ Federation, the umbrella body for 20 local property investors’ associations throughout New Zealand.
The Auckland Property Investors’ Association seeks to provide professional development and education for its members.
We also aim to represent the interests of our members and landlords in general, to Government and Local Authority organisation.
That is why I am here this morning to address the Board of Watercare Services.
In its Statement Of Intent, Watercare has six Key Goals, one of which is:
Satisfied customers and stakeholders: To provide great service and value.
On behalf of our residential landlords I can advise that we are not satisfied with some aspects of your service:
The first issue I want to address is the disparity between Watercare’s standard terms of service for residential and commercial customers.
Within Watercare’s standard terms of service there is the statement:
You are a residential customer if you own a residential property and only use our goods and services for domestic purposes.
Compare this with the statement:
You are a non-residential customer if you own...
